When a pet needs urgent attention, the first decision is not just which address to enter into a map. It is whether the name, phone number, facility and current intake status all refer to the place you intend to reach. That distinction matters for a St. Paul directory listing called Animal Trauma Center: its listed address is 1365 Gortner Ave #455, and its listed phone number is +1 612-625-9711. The University of Minnesota Veterinary Medical Center separately identifies Lewis Small Animal Hospital at 1365 Gortner Avenue, with phone number 612-626-8387. The overlapping street address alone does not confirm that these names or numbers refer to the same provider.
Before setting out, establish which facility you are trying to contact and whether it can receive your pet at that time. The University says emergency and urgent-care services in the region may face temporary closures or long waits, and recommends calling ahead. Here is how to make the destination check without treating a search listing as confirmation of an official hospital name or current opening status.
Compare the directory details with the hospital’s official contact
The Animal Trauma Center directory entry identifies an Emergency Veterinary listing at 1365 Gortner Ave #455 in St. Paul and displays +1 612-625-9711. These are details attributed to that directory listing; they do not establish the facility’s relationship to the University of Minnesota. The University’s official contact page names Lewis Small Animal Hospital, gives its address as 1365 Gortner Avenue, St. Paul, MN 55108, and lists 612-626-8387. It does not identify that hospital as “Animal Trauma Center.”
If you are specifically seeking care at the University hospital, use the University’s official Lewis Small Animal Hospital contact information rather than assuming that a directory’s number is interchangeable. If you are trying to reach the entity named in the directory, use the number displayed there to ask who will receive the call and where the facility is located. In either case, state the name and address you have so the person answering can clarify the destination. Do not treat a shared street address as proof of provider identity.
The University describes Lewis Small Animal Hospital as providing specialty, emergency, urgent and primary care for companion animals. Its emergency and critical-care service page lists emergency services and intensive care capabilities. Those are facts about the University hospital, not confirmation of services at the separately named directory listing.
Confirm emergency receiving, not just posted hours
Lewis Small Animal Hospital publishes emergency hours that vary by day. Its page lists 24-hour receiving on Monday and Tuesday, an end-of-day change on Wednesday, and daytime-to-midnight hours later in the week. However, official University pages describe the overnight closure window differently. One page’s schedule table and accompanying notice do not align exactly with the overnight-closure wording elsewhere. Because of that difference, repeating a weekly timetable from one page may not tell you whether the hospital is accepting emergency patients at the moment you need it.
Call 612-626-8387 to ask whether Lewis Small Animal Hospital is receiving small-animal emergencies now. Give the nature of the concern and your estimated arrival time, and ask which entrance or destination to use. A phone number that appears in a listing, or a general “open 24 hours” label, is not proof of live emergency intake. If the University service is closed or the wait is too long for the situation, its emergency and urgent-care resources page lists other regional facilities. The University recommends calling an alternative before traveling, since those services can also have temporary closures or long waits.
Choose the right kind of veterinary intake
Emergency care and urgent care are listed as separate services at Lewis Small Animal Hospital. The University publishes urgent-care hours of Monday through Friday, 2 p.m. to 9 p.m., and Saturday and Sunday, 10 a.m. to 4 p.m. Those hours do not establish that emergency receiving is open at the same time, and the service label alone cannot determine what care an individual animal needs. When you call, describe what happened and ask whether the concern should be directed to emergency receiving, urgent care or another facility.
This distinction can prevent two opposite assumptions: that an urgent-care opening means the emergency service is receiving patients, or that an emergency closure means no nearby veterinary option is available. The University maintains a regional resource list for emergency and urgent-care alternatives. Confirm directly with whichever facility you plan to visit rather than relying on an old result or an unverified hours summary.
Share useful information without delaying the call
Once the destination is confirmed, prepare a concise account of what changed and when, along with the animal’s species, relevant medical history and current medications. The University Intensive Care Unit page asks clients to bring current medications and relevant records and laboratory work; it also notes that referring clinics can send records and that images may be useful. If another veterinarian has examined the animal, ask that clinic to forward pertinent information when practical.
Do not postpone a call to collect paperwork. First ask the receiving team what information it needs and how records can be sent. A simple timeline and accurate medication list can help communicate the situation, but the team should guide you about immediate next steps.
For this St. Paul search, keep three checks together: the provider name, the exact destination and whether that service is accepting patients now. The directory listing shows 1365 Gortner Ave #455 and +1 612-625-9711; the University identifies Lewis Small Animal Hospital at 1365 Gortner Avenue and 612-626-8387. To verify University services, consult its official contact page, emergency and critical-care information and regional emergency and urgent-care resources. A direct call can clarify the destination and current intake before you travel.
